IDEXX Reference Laboratories
DISCOVER MORE

Personalised support, guidance, and expertise

Already an IDEXX Reference Laboratories customer?
Get forms and support  |  Submit a medical case

A dedicated team willing to support you with personalised diagnostic solutions for the way you practice veterinary medicine.

In your practice

  • Veterinary Diagnostic Consultants
  • Field Support Representatives

On the phone

  • Medical consultants
  • Customer support representatives

A dedicated team willing to support you with personalized diagnostic solutions for the way you practice veterinary medicine.

In your practice

  • Veterinary Diagnostic Consultants
  • Field Support Representatives

On the phone

  • Medical consultants
  • Customer support representatives
In your practice
Veterinary Diagnostic Consultants

More frequent visits and personalised support.

Field Support Representatives

More step-by-step guidance and training on-site to help optimize your workflow.

Reference Laboratory Specialists

Specialist support and guidance on reference laboratory services and test menu

On the phone and online
Medical consultants

More direct live access and personalised guidance from certified specialists.

Pathologists

More personal attention from a pathologist dedicated to your case from beginning to end, available via their direct phone line or email.

Customer support representatives

More dedication to answering all your questions on laboratory services, test requests, results status, and more.

IDEXX.com

More self-serve educational content.

Smiling support representative with headset on

Contact IDEXX Reference Laboratories support

IDEXX supports your practice with our customer support, technical support, and medical consulting services team, including our certified veterinary specialists.

+27 11 691 8200

Consultants

World class experts with total dedication and full focus to bring you the very best in consultation and support.

Fred Reyers

BVSc(Hons), MMedVet(KLD), MRCVS

Fred qualified as a veterinarian in 1971 and started a laboratory diagnostic service in Harare, Zimbabwe in 1974 to fund the research laboratory’s investigation of Metabolic Profiles in dairy cattle. He was appointed as a Senior Lecturer in Clinical Pathology at Onderstepoort, South Africa, in 1978 and attained his specialist degree as a Clinical Pathologist in 1990. He was appointed as professor in 1991 and departmental chair of veterinary medicine in 1996. He ran the diagnostic laboratory at the Faculty of Veterinary Science at Onderstepoort from 1978 until 2003, when he retired and set up a clinical pathology consultancy (Digital Veterinary Diagnostics) in South Africa. In 2012 he took up a Principal lectureship as Programme Leader in Bioveterinary Science at Lincoln University, UK and returned to South Africa in 2014 to take up a post as Clinical Pathologist with Idexx Laboratory in Johannesburg. Fred’s main interests involve diagnostic cytology, haematology and teaching colleagues by means of CPD lectures around the country.

Liesl van Rooyen

BVSc(Hons), MMedVet(CLD)

Dr Liesl van Rooyen qualified as a veterinarian from University of Pretoria in 2011.She then spent three years working in welfare practice while completing BVSc (Hons) degree in Small Animal Medicine and Veterinary Clinical Pathology. In 2015, she enrolled for the MMedVet (Clinical Laboratory Diagnostics) external residency offered by the University of Pretoria and IDEXX Laboratories South Africa, and obtained her MMedVet (CLD) specialist degree in 2018. Her research project conducted at the University was a continuation of previous work done by the Faculty regarding haemostatic derangements in dogs with Babesia rossi infection. Professional interests include diagnostic cytology and haematology, and laboratory quality management.

Submit a medical case

Our dedicated team of Veterinary Specialists and Pathologists will go the extra mile to offer advice on diagnostic testing, interpreting your laboratory results (both in-house and reference lab), and treatment of your patient. Receive personal attention from a pathologist dedicated to your case by completing and submitting your case on the form below.

Request an IDEXX Reference Laboratories account.
A representative will help you every step of the way.